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To quickly learn how to edit your profile settings, reset your password, keep track of your courses and navigate the Jiu Jitsu X dashboard please click here. We’ve written a short start guide that should help you navigate the JJX website.

Yes there is! To download the current version of the mobile app please click here. 

If you find a bug or have a question about the app, we kindly ask you to write to [email protected]. Our support team will get back to you asap and help resolve any issues. 

If you’re leaving a review in the Apple/Google play store, please keep in mind that both the iOS and Android versions of the app are still being updated regularly. We appreciate your patience! 

You will find all your previously purchased courses by going into your dashboard and clicking on ‘enrolled courses‘. If you don’t see any courses you already purchased in there, please contact our customer service team by opening a support ticket via this link here. 

Once they receive the ticket, they will be in touch with you asap to make sure you can access your courses. 

Course purchases can be refunded within 30 days after the purchase, if they were purchased via the website or web-app.

In-app (iOS and Android) course purchases cannot be refunded as those payments are fully managed by Apple/Google stores. 

If you downloaded the files or mp4 files were sent to you to be downloaded via email, you will not be eligible for a refund even if the purchase was within a 30-day period. 

Where can I see the status of my refund?

You can see the status of your refund in the Purchase History section of your dashboard.

When will I receive my refund?

Refund requests are submitted immediately to your payment processor or financial institution after JJX has received and processed your request. It may take 5-10 business days or longer to post the funds in your account, depending on your financial institution or location.

I requested a refund more than 10 business days ago, but I still don’t see it in my bank account. Where is my refund?

If it has been more than 10 business days since the refund was processed by JJX, please contact your bank directly to inquire about the status of the refund. If the bank does not see the refund in their records, please contact our support team at [email protected]. 

For more information on our refund policy please click here. Steps on how to make a refund request can be viewed here. 

If you’re having any trouble with the mobile app, or simply have a question about it, please open up a support ticket via this link here. Make sure to include as many details as possible, and our support team will be in touch within 24h of receiving your ticket.

Additionally, you can always reach out to [email protected] with any questions.

If you’re having trouble with an error while attempting to make a payment, you can try these troubleshooting steps outlined below.

Common Reasons for Failed Card Payments
Incorrectly entered information: please ensure you enter the first and last name of the card account holder, exactly as it appears on the card, and that you enter it in the Name on Card field. 
 
Incorrect CVC: please ensure you’re only entering numbers and that the code is correct, as listed on the back of your card.
 
Incorrect postal code or code is not applicable: if your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file. If zip codes aren’t applicable in your country, however, and you still see a zip code field, please try entering all zeros (00000). 
 
Outdated saved payment method: if you’re encountering issues while trying to purchase with a saved payment method, try deleting it and re-adding it to ensure the details are correct and up to date. You can also add a new card. 
 
Using a debit card not authorized for international purchases: JJX is based in the United States, and debit cards in many countries do not allow foreign transactions. If you do not see a local payment option when checking out on JJX, call your bank to ensure your card is authorized for international purchases. 
 
Issuing country for the card is different from country of residence: if the issuing country for your card is different from your country of residence, your card might not be approved. You can try another payment method we approve, or contact your bank for help. 
 
Attempting payments while using a VPN: multiple IP addresses can result in authorization problems and failed transactions. We advise that you refrain from using a virtual private network (VPN) while making a purchase on JJX. 
 
Too many payment attempts have been made in the last 24 hours: some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. Try contacting your bank or using a different payment method. 
 
Browser isn’t working correctly due to caching issues: if you’re seeing a notification that your card number looks invalid or icons aren’t showing up, there may be a caching issue. Please clear your browser’s cache and try again. 
 
Still stuck? Your bank should have more information
Some of the most common reasons bank decline payments include insufficient funds, card purchase limitations, and card security policies among other issues. We recommend contacting your financial institution directly to help solve the payment issue. If they will give you the green light and you’ll still continue to have payment issues, please contact our team by contacting our support team at [email protected]. 

The Jiu Jitsu X website recently underwent a big upgrade, amongst other things we upgraded to a new course watching and video learning software. While doing that, all the previous course progress was reset, as the course viewing software changed. 

We apologize for any inconvenience this has caused you, but the new software will enable us to deliver the heavily expected mobile app sooner! 

If you have any questions about the Lapel Encyclopedia, please click here to see some of the FAQ. 

 

Getting Started

Learn how Jiu Jitsu X works and how to start learning.

Account/Profile

Manage your Jiu-Jitsu X account and profile settings.

Troubleshooting

Experiencing a bug? Check here for solutions or open a support ticket.

Course Taking

Everything about taking a course on Jiu Jitsu X.

Purchase/Refunds

Learn about coupons, how to send gifts, and refunds.

Mobile

On the go? Learn more about the Jiu Jitsu X mobile app and get answers to the most common app-related questions.